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Egumball

Egumball

www.egumball.com
What is your customer experience with Egumball?

Egumball Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Egumball has a 4.1 star rating based on 42 customer reviews, with about 76% positive and 24% unfavorable feedback; consumers are mostly satisfied and cite medium price, turnaround time, and privacy as valued aspects.

Key Takeaways for Future Customers

  • Read Egumball reviews and ask specific questions before signing up.
  • Confirm contract terms around billing and subscriptions to avoid surprises.
  • Expect generally good customer service but verify measurable SEO results.

Negative Feedback / Risk Areas

  • Recurring Egumball customer complaints include unauthorized withdrawals and difficulty with refunds.
  • Reports of aggressive sales tactics, pressure to commit, and trouble cancelling memberships or auto-ship style charges.
  • Multiple reviewers say promised SEO results were not delivered despite ongoing billing.

Positive Feedback

Many customers praise responsive reps who help with Google listings, dashboard walkthroughs, and patient support, noting solid customer service and helpful onboarding.

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Dorina I Hjw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mililani, Hawaii

Be aware !!!

I had an extremely negative experience with Egumballs marketing and SEO services. I paid $179 per month for over 12 months based on promises of increased website traffic, improved rankings, and greater online visibility.

Instead, I saw no improvement whatsoever; if anything, my website visits decreased. There were no meaningful reports, no measurable results, and no return on investment. Communication became minimal once payments were established. I spent thousands of dollars with absolutely nothing to show for it.

In my experience, the service was misleading, ineffective, and a complete waste of money. I would strongly caution other business owners before committing.

View full review
Loss:
$2148
Cons:
  • All promises were false

Preferred solution: Full refund

Anonymous
map-marker Muncie, Indiana

Bad experiences with egumball

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There was cold call contact initiated by them, with statement of their qualifications and my consumer needs. An initial sum presented with agreement for stated Seo work.

There were issues with them, with more than one person agents for egumball. I did not ok end product, and their unilateral approval of their work. The statement no desire to have further dealings from me. They used banking information for me used to take for approx 20 months, for excess of 2k, from seldom used account.

The access was stopped,with demand from them for amount they said was due under contract. Contract w.e was requested, and not produced. More than 1 employee making demands. Stated amount fell under small claims and dealing with me, not in California.

1 central phone number for contact by phone. Written communications my sent usps to president, and no response.

View full review

User's recommendation: Avoid these people, company and services.

Anonymous
map-marker Muncie, Indiana

Overdue review for egumball

The review is overdue, where I had an awkward contact with egumball. The was the solicitation and actual contact with them.

That statement was made regarding what I wanted, and the statement they understood. Initial money was paid, where problems with their ability to carry out the task. The dissatisfaction was stated to them, and contact effectively ceased. I learned that egumball used my banking information to take money from my account for over two years.

I told them of the problem and stopped them from any further withdrawals. They stated that I still owed them a fixed amount, with demand made for the same.

The demand was made for basis of their demand, with no actual supportable facts. I lost money and no delivery of services, and my rating joins others with regrets at having dealt with egumball.

View full review
Anonymous

Difficulty in cancelling, and no objective proof of any benefit

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eGumball has a good sales pitch, but other than some possible correction of information as to my business, there is no objective proof that they actually help your position on Google. They are not part of Google, but will lead you to believe they are a marketing partner of Google.

The reason for my review, cancelling their service required three phone calls as well as emailing, and being asked why multiple times. They make it easy to sign up (one call) but a pain to cancel.

View full review

User's recommendation: Check reviews and complaints on eGumball before you sign up.

Tomas S Mgt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Good customer service

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Ask The whole egumball team has been just amazing with taking care of my questions and explain the complex process of what they do over and over again, they really take care of your needs even if you are not tech-savvy

View full review

User's recommendation: Ask as many questions as you want they are very accommodating

Francis G Rnm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Irvine, California

Tried to cancell

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They have never really worked as they described they would. Tried to cancel they anted us to pay out the contract. It never really worked They were showing me how it worked...umm that is because I have been using a different company for the last two months.nt do itDo

View full review
Loss:
$9000

Preferred solution: cancel the contract..

Jonathan S Dib

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This company robocalls personL cell phones and say their from Google My Businees Listing.

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They robocall you and that's 1,500 fine, and they call numbers on the do not call list. Do your research.

There one of those seo companies who charge a lot with no results. Most of their clients have been tricked.

Tricking people into thinking their Google. Thats low...

View full review

Preferred solution: Settlement

User's recommendation: Beware robocLlers and scam artist.

Kevin C Wyh
map-marker Irvine, California

Ripoff--Save your money

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EGumball hoodwinked me. Their sales tactics pressure you to sign up immediately, and then their sales rep isn't completely forward with all the details of the contract.

I am a franchisee, so I explained I had to check with corporate to see if their product was allowed. They assured me they worked with other franchises from the same corporation, and that I would have 30 days to opt out, but did not explain that was only if they hadn't setup my account. There is a 3 day opt out clause, but I explained that wasn't enough time for corporate to respond, so I was assured I could do within 30 days.

When I had to cancel because corporate told me too, EGumball did not honor what they said. Claimed they listened to the sales call, which was over an hour and 2 different phone lines, and then only mentioned one part of the conversation--not the one about my concerns with corporate. When I asked to listen to the sales call, they declined.

I ended up paying a buyout clause that saved me a little on the 6 month contract, but was ridiculous high.

Also, during setup and my cancellation, I was told I'd receive a callback & never did. This happened 4 times over a month.

EGumball utilizes questionable sales tactics. Buyer beware.

View full review
Loss:
$360
Cons:
  • Turn nasty once they have your money
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

Merrilyn Lce
map-marker Irvine, California

EGumball threatened me

I have just received a phone call from an employee at egumball.com who said they represent Google. He was rude and unprofessional when I expressed that I didn’t want to talk to him about the product he offered.

His phone number is 1-94*-597-****. I know this is his number because after I hung up on him he called me back and threatened me saying that he would make sure that my business wasn’t on Google and never would be. I take this as a direct threat to the welfare of my business. Since this report must be a minimum of 100 words (which is ridiculous - who ever heard of a minimum number of words for a comment!)...

I'm going to repeat myself again: I have just received a phone call from an employee at egumball.com who said they represent Google. He was rude and unprofessional when I expressed that I didn’t want to talk to him about the product he offered. His phone number is 1-94*-597-****.

I know this is his number because after I hung up on him he called me back and threatened me saying that he would make sure that my business wasn’t on Google and never would be. I take this as a direct threat to the welfare of my business.

View full review
Reason of review:
rude sales rep
Anonymous

Egumball - Customer Care Review

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Egumball has not contacted me other to ask for money. When I told them I cancelled payment the accounting team said they would transfer me to someone to find resolution.

I was on hold for ten minutes and then the phone call dropped. No one has come tasted me since. They at least responded to this, but are again asking me to contact them as I did already many times with no resolve. They know my complaint.

If they want to resolve this they must come up with a plan and contact me. Thank you

Egumball Reply:
Though we understand the customers frustrations, the service has increased the customers rankings on Google to page 1 for all 10 of the customers keywords including boat service and boat repair. During the initial review of the business information, multiple addresses and business names were discovered and the change from Owen Marine Inc. to Owen Marine LLC was discussed. Our progress with increasing the consistency of the business information can be seen with the increase in the customer rankings online.

We ask that the customer contact their Account Executive to further discuss the details of the campaign and address any additional concerns which may have come from the process. Their Account Executive can be reach at 800-890-8940 ext. 5, Monday – Friday 7:30a- 3:30p PST.
View full review
Reason of review:
Poor customer service
Prisca Ujz
map-marker Irvine, California

Damaged my cash flow and then positioned me worse than i had been.

EGUMBALL promised to improve my business and actually tied it to the wrong company information. Many incorrect photos and video completed was unrelated.

When I tried to exit they refused to stop charging my account and forced me to put a stop pay on the charges. They refused to refund my money and further lowered my exposure on exit causing even more damages. Corrupt people! They blamed Google for everything that was done incorrect and refused to be accountable for their mistakes.

The charges were not refunded and they left my customers very confused. I have lost a fortune with this engagement and wish to advise all to beware of Egumball.

Egumball Reply:
Though we understand the customers frustrations, the service has increased the customers rankings on Google to page 1 for all 10 of the customers keywords including boat service and boat repair. During the initial review of the business information, multiple addresses and business names were discovered and the change from Owen Marine Inc. to Owen Marine LLC was discussed. Our progress with increasing the consistency of the business information can be seen with the increase in the customer rankings online.

We ask that the customer contact their Account Executive to further discuss the details of the campaign and address any additional concerns which may have come from the process. Their Account Executive can be reach at 800-890-8940 ext. 5, Monday – Friday 7:30a- 3:30p PST.
View full review
Cons:
  • Lied to get into my checking account
Reason of review:
Not as described/ advertised
Loss:
$100000
Preferred solution:

Let the company propose a solution

Anonymous

EGumball Phone Harassment

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i typically get 4-5 calls a day from the chiclets in this company, sometimes twice within 5 minutes. They spoof local phone numbers and waste my time with services that I don't need.

They do not respect the do not call list at all. Every once and a while i engage someone before I realize it's egumball and they get argumentative. eGumball.com sales reps are grossly unprepared. They should be call e doofballs My websites dominate organic listings in my space.

They have nothing to offer that I cant do myself.

I wish these people would just leave me alone. Im already going to report them to my states attorney general.

View full review
Cons:
  • Dont respect do not call list
  • Will not take no for an answer when i say im not interested
  • Reps are argumentative when i try to get them off the phone
Reason of review:
I'm tired of being harassed by these people

Preferred solution: Leave me alone or I'm going to report you to my States Attorney General

1 comment
Guest

This company has called over 10 times today from different numbers. They have called several times a day for years.

I reported them to the FCC today. Just done!

Czarina Bht

Egumball Internet Marketing Service Review from Brevard, North Carolina

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This company IS A COMPLETE SCAM! I have turned them into the better business bureau and am fighting them to get a refund!

Search them in better business bureau and see how many complaints they have that say they take your money and provide no service! We hired them to update our business address on websites when we moved. That's all we asked and expected. They did not update our change of address on a single site!

I did any changes myself. Then after 4 months of us waiting for them to update the addresses I requested a refund. They then tell me it takes 6 months to update any address change. They then claimed to have increased our marketing by moving us up in searches.

We never asked for this or expected it. Our company web page tracks sales clicks and where they come from. We did not receive a single click from anything they claimed to have done. Furthermore, after requesting our money back they continue to send what must be fake data trying to prove they did work.

The data they sent had the OLD company address in it. Nothing about our address change that we hired them for!! And they won't stop sending this ***!!!

It is now my mission to alert everyone about this fraudulent company. I will post this on every review site and social media I can find!!!!!

View full review
Reason of review:
Not as described/ advertised
Anonymous
map-marker Winfield, Alabama

Egumball Seo Service Review from Pineville, North Carolina

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I was contacted and offered help placing my business on better search engine results. I was promised 1st page placement.

After paying for my services they said they would hanble everything. After months with no contact my business still wasn't placing any better on search engine results and that was my primary concern. After numerous attempts to contact someone that could answer my questions and getting the run around of transferring me to different people and voicemail of people that never returned my call or gave me any answers to what I was paying for and why my placement wasn't any better. I finally gave up and decided to just let my contract run out and not renew with them.

I was having other business that do the same services as eGumball contact me and ask why I wasn't placing better on search results if I was using a company that prides themselves in delivering this service.

To this day it never got any better. I had the contact me recently and ask if I would renew and I told them what I thought of their service and that it would never happen again.

Egumball Reply:
Though we understand the customer’s frustrations, no SEO company can ensure first page placement or a higher ranking status due to Google’s ever changing algorithms. However, this company has helped thousands of customers achieve higher ratings and improve their online presence, and has a proven track record of success.

There are many customer service agents who would be happy to address any of your concerns, and we understand from the complaint that the customer felt as though they had trouble communicating with someone. However, according to our notes, this service attempted to contact the customer on numerous occasions, with no response from the customer. Follow up emails were also sent to the customer on 3/3, 3/10, and 12/11.

If the customer has further questions regarding their account, they may contact this company Monday through Friday 7:30-3:30 PST at (800) 890-8940 and speak to one of the account representatives here. Someone would be happy to assist the customer with their questions and concerns.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Zurich, Zurich

Stressful sales pitch

I received a call to update the Google Maps address for my business. Supposedly, Google has something wrong listed and that's why they called me.

However, I get many of these calls, and usually these wind up with an transfer to a sales person who wants to talk about advertising/SEO or similar service. This was the case here as well. After being transferred to eGumball's sales agent, I was surprised and frustrated that he wouldn't let me talk. Every time I tried to tell him about my past experiences with other products/companies and what I wanted going forward, he talked over me.

Even when I was trying to tell him his products sounded great, the pricing was competitive and that I was interested... he talked over me and didn't really hear a word I said. I asked him nicely to stop doing so and to let me talk. 'Who do you think you are', he asked.

'A potential valued customer', I replied. He didn't seem to think that should mean much. Very disappointing. I was seriously interested in being a customer but don't think I want to do business with this company anymore.

They may actually be a terrific company, but one bad sales guy pissed me off so much I wrote this review!

Egumball Reply:
We understand the customer’s frustrations and hope to address their concerns. This company is an online marketing company that takes pride in hiring and training only the best sales team. It is our assumption that each member of the team presents an accurate description of our company to the customer, and explains what we can offer them with our services.

However, it is also our intention as a company to fully listen to and appreciate each customer’s concerns. If the customer felt as though they were talked over, this was not the intention of the company. It is our hope that the customer receives only the best information about our product, so they can move forward with a decision.

We hope the customer contacts us at (800) 890-8940 Monday-Friday 7:30-3:30 PST in order to discuss this matter further. We would love to discuss our services with the customer and address how to move forward.
View full review
Reason of review:
Poor customer service
Dalary Tua

THESE PEOPLE ARE LIARS

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DON'T believe a word of it..DO NOT WASTE YOUR TIME AND MONEY. I sent proof of my emails to this company.

They can see proof that nothing was done from my account. YOU KNOW WHAT...GO TO YEXT.COM THEY WILL DO MORE FOR YOUR BUSINESS THEN EGUMBALL EVER WILL. THIS IS A FRAUDULENT COMPANY. PEOPLE ARE NOT COMPLAINING ABOUT THEM FOR NOW REASON...THIS COMPANY WILL GET YOUR CREDIT CARD INFORMATION THEN MAKE IT DIFFICULT TO CANCEL THE ACCOUNT.

ANY GREAT COMPANY DOES NOT DO THAT. IF YOU CALL TO HAVE SOMETHING REMOVED THEY JUST REMOVE IT. THEY DON'T HAVE YOU RUNNING THROUGH HOOPS.. I WORK HARD FOR MY MONEY AND WHEN I SPEND IT I NEED THE SERVICE TO WORK.

ONLY COMPANIES THAT KNOW THEY ARE DOING WRONG BY PEOPLE DO THINGS LIKE THAT. TRUST ME

Egumball Reply:
It is unfortunate to hear that the customer is upset and has had problems with their account. This customer cancelled with this service on 3/24/2015. They are currently ranking for these Keywords: Makeup Artist, Eyebrow Waxing, Eyelash Extensions, Eyebrow Extensions, and Eyebrows in the Decatur, GA area. Screenshots have been provided previously, but can be provided again to the customer if necessary. There has been progress on this account, and the customer has improved their online presence tremendously, even though they cancelled their services several months ago.

If the customer reads our Terms and Conditions, which are listed on our website, http://www.egumball.com/terms.html, they will know and understand our cancellation policy, as well as our refund policy. It is a requirement that every customer agree to these Terms and Conditions prior to signing a contract with this service. Refunds are not granted after the rescission rate expires, which is three days after initially signing the contract.

If the customer has any further questions regarding their account, or the company’s cancellation policy, they may contact us at (800) 890-8940 Monday-Friday 7:30-3:30 PST and speak to one of our customer service representatives or managers.
View full review
Pros:
  • Promises
  • Sales pitch
Cons:
  • Locks you into a service that they know they are not providing
  • No real way to cancel
  • This is a scam company
Reason of review:
Not as described/ advertised
Loss:
$600
Preferred solution:

Full refund

1 comment
Guest

Pursuant to Pissed Consumer subpoena policy: Please take notice that eGumball, Inc. (“eGumball”) has initiated an action in the Superior Court of California, County of Orange, case number 30-2015-****3142-CU-DF-CJC, due to allegedly false statements posted on Pissed Consumer and other websites regarding eGumball.

eGumball has served a subpoena on Opinion Corp., the company that owns and operates this website, for information pertaining to the author of this review. The subpoena was domesticated in Nevada, Opinion Corp.’s state of incorporation, in the District Court of Clark County, State of Nevada, Case Number A-15-72****-C.

You may have a right to file and serve a response to the subpoena anonymously. If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before December 15, 2015, by emailing Lanza & Smith’s attorneys at info@***.com, or by facsimile to (949) 221-****.

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