Egumball

I was contacted and offered help placing my business on better search engine results. I was promised 1st page placement.

After paying for my services they said they would hanble everything. After months with no contact my business still wasn't placing any better on search engine results and that was my primary concern. After numerous attempts to contact someone that could answer my questions and getting the run around of transferring me to different people and voicemail of people that never returned my call or gave me any answers to what I was paying for and why my placement wasn't any better. I finally gave up and decided to just let my contract run out and not renew with them.

I was having other business that do the same services as eGumball contact me and ask why I wasn't placing better on search results if I was using a company that prides themselves in delivering this service.

To this day it never got any better. I had the contact me recently and ask if I would renew and I told them what I thought of their service and that it would never happen again.

Egumball has not contacted me other to ask for money. When I told them I cancelled payment the accounting team said they would transfer me to someone to find resolution.

I was on hold for ten minutes and then the phone call dropped. No one has come tasted me since. They at least responded to this, but are again asking me to contact them as I did already many times with no resolve. They know my complaint.

If they want to resolve this they must come up with a plan and contact me. Thank you

EGUMBALL promised to improve my business and actually tied it to the wrong company information. Many incorrect photos and video completed was unrelated.

When I tried to exit they refused to stop charging my account and forced me to put a stop pay on the charges. They refused to refund my money and further lowered my exposure on exit causing even more damages. Corrupt people! They blamed Google for everything that was done incorrect and refused to be accountable for their mistakes.

The charges were not refunded and they left my customers very confused. I have lost a fortune with this engagement and wish to advise all to beware of Egumball.

I received a call to update the Google Maps address for my business. Supposedly, Google has something wrong listed and that's why they called me.

However, I get many of these calls, and usually these wind up with an transfer to a sales person who wants to talk about advertising/SEO or similar service. This was the case here as well. After being transferred to eGumball's sales agent, I was surprised and frustrated that he wouldn't let me talk. Every time I tried to tell him about my past experiences with other products/companies and what I wanted going forward, he talked over me.

Even when I was trying to tell him his products sounded great, the pricing was competitive and that I was interested... he talked over me and didn't really hear a word I said. I asked him nicely to stop doing so and to let me talk. 'Who do you think you are', he asked.

'A potential valued customer', I replied. He didn't seem to think that should mean much. Very disappointing. I was seriously interested in being a customer but don't think I want to do business with this company anymore.

They may actually be a terrific company, but one bad sales guy pissed me off so much I wrote this review!

DON'T believe a word of it..DO NOT WASTE YOUR TIME AND MONEY. I sent proof of my emails to this company.

They can see proof that nothing was done from my account. YOU KNOW WHAT...GO TO YEXT.COM THEY WILL DO MORE FOR YOUR BUSINESS THEN EGUMBALL EVER WILL. THIS IS A FRAUDULENT COMPANY. PEOPLE ARE NOT COMPLAINING ABOUT THEM FOR NOW REASON...THIS COMPANY WILL GET YOUR CREDIT CARD INFORMATION THEN MAKE IT DIFFICULT TO CANCEL THE ACCOUNT.

ANY GREAT COMPANY DOES NOT DO THAT. IF YOU CALL TO HAVE SOMETHING REMOVED THEY JUST REMOVE IT. THEY DON'T HAVE YOU RUNNING THROUGH HOOPS.. I WORK HARD FOR MY MONEY AND WHEN I SPEND IT I NEED THE SERVICE TO WORK.

ONLY COMPANIES THAT KNOW THEY ARE DOING WRONG BY PEOPLE DO THINGS LIKE THAT. TRUST ME

Terrible company .. Bait and Switch comes to mind.

I was told my company would appear on the first page of Google as well as be evident in the map that comes up on the first page when entering a search criteria of "property management" or "property manager" Its been 8 + month's and not only does my company NOT appear on the first page I am not even sure if it comes up on any Google search. The analytic's that Maria keeps sending mean nothing to me and do not reflect, in my opinion, any work that Egumball has supposedly done. I am being told (only when I ask, otherwise I am NEVER contacted) that "we are working on it" 8 MONTHS? In 8 month's you can't fix a few phone numbers that you [egumball] say are incorrect.

8 month's of me paying 179$ per month! Just today this is what Maria wrote : "We can list your other active numbers in directories as long as your main line is listed as the primary contact number for each listing." Are you kidding 8 month's later and she is just thinking about maybe doing this??? Why wasn't this done right at start up? What is the delay?

I'm simply dumbfounded.

I recently wrote a review indicating what a scam this company is. Of course, they contacted me begging me to remove the review and vowing to step it up and address my issues with the fact that they do nothing and that the company is a bait and switch scam.

They say that they will optimize SEO for your company's web presence with google and google +. I revised my review and truly HAVEN'T HEARD FROM THEM SINCE despite my repeated attempts to contact them Just do yourself a favor and PASS when their unsolicited call comes SAVE your money!

THIS COMPANY IS A BIG SCAM...EGUMBAL DOESNT DELIVER WHAT THEY PROMISE...WITHIN 4 MONTHS OF HAVING THEIR SERVICE I RECEIVED ONLY 46 HITS TO MY WEBSITE...WHEN THEY PROMISED ME THAT THEY WERE LIKE YEXT ON STEROIDS...THEN WHEN YOU CALL NO ONE ANSWERS THE PHONES...WHEN I TREID TO CANCEL THEY HAVE YOU GOING THROUGH *** AND HOT WATER...I DIDNT GET HALF OF THE THINGS THEY PROMISED...IF YOU ARE INTERESTED...DONT SIGN UP WITH THEM...ALL THEY CARE ABOUT IS GETTING YOU TO SIGN UP TO TAKE MONEY OUT OF YOUR ACCOUNT. I AM REPORTING THEM EVERYWHERE...$149 A MONTH FOR *** IS WHAT IT IS...DONT DO IT!!

These folks call our office quite literally 5-10 times a day. Their robo-dialer is at best misleading, making it sound like they are a partner with Google, when, fact, they are a third party company calling you to solicit their services. Not only do they spoof a Lafayette Louisiana number when they are in CA, but they are just generally sketchy.

Sick of the repeated calls, today I finally pressed one to speak to an agent. A woman picked up and I asked her if she could identify the company she was calling from. She quite literally said, "*** no," and hung up. Awesome.

Not 10 minutes later, another call from the same robo-dialer. I pressed one again and was transferred to a man who identified himself as Ryan. Ryan asked me, "Do you actually own this business or are you just a receptionist?" Yay! Sexism. Killing it with the first impressions, Ryan. Anyway, after a little back and forth, Ryan said he was calling from eGumball, Inc. I told him his business calls us constantly, all day, every day and it's incredibly frustrating. I told him I'm at the point of complaining to Google, to which Ryan said, "Good luck with that. You'll never get through to anybody at Google." What an awesome thing to say about the service of your "partner"! Ryan continued by telling me that even if I could get through to Google, there's nothing they could do. I confirmed Ryan's name and asked him for an identification number or department- he said he didn't have one. I said, "So, how would someone find you? Are you the only Ryan in the whole company?" He paused and said, "Actually, no Ryans work here" and hung up on me.

Now armed with the name of this awful company, I did some Google research and it looks like I'm far from the only upset person (Google EGumball + scam to see what I mean). Anyway, I got their corporate phone number, called, and asked to speak to someone in authority. The guy who answered the phone, Jose, asked why I was calling. I explained. He said he could take down my complaint. He did and was apologetic, but he said, "You know, that's just like, that's their sales tactic." Lovely.

If I get a single call from this company again, I will be reporting them to the FTC and state Attorney General. What absolutely horrific business practices. I don't know about you, but I have a general policy that I don't do business with folks who lie and misrepresent themselves straight out the gate.