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Egumball

Egumball

www.egumball.com
What is your customer experience with Egumball?

Egumball Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Egumball has 3.9 star rating based on 48 customer reviews. Consumers are mostly neutral.

  • Rating Distribution
  • Pros: Sales pitch, Promises.
    Cons: No results, Drafting money out of your account, Lied to get into my checking account.

  • Recent recommendations regarding this business are as follows: "Ask as many questions as you want they are very accommodating", "Beware robocLlers and scam artist.".

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needs customer team questions service care whole process customer service whole team
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Tomas S Mgt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Good customer service

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Ask The whole egumball team has been just amazing with taking care of my questions and explain the complex process of what they do over and over again, they really take care of your needs even if you are not tech-savvy

View full review

User's recommendation: Ask as many questions as you want they are very accommodating

Anonymous
map-marker Pineville, North Carolina

Egumball Seo Service Review from Pineville, North Carolina

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I was contacted and offered help placing my business on better search engine results. I was promised 1st page placement.

After paying for my services they said they would hanble everything. After months with no contact my business still wasn't placing any better on search engine results and that was my primary concern. After numerous attempts to contact someone that could answer my questions and getting the run around of transferring me to different people and voicemail of people that never returned my call or gave me any answers to what I was paying for and why my placement wasn't any better. I finally gave up and decided to just let my contract run out and not renew with them.

I was having other business that do the same services as eGumball contact me and ask why I wasn't placing better on search results if I was using a company that prides themselves in delivering this service.

To this day it never got any better. I had the contact me recently and ask if I would renew and I told them what I thought of their service and that it would never happen again.

Egumball Reply:
Though we understand the customer’s frustrations, no SEO company can ensure first page placement or a higher ranking status due to Google’s ever changing algorithms. However, this company has helped thousands of customers achieve higher ratings and improve their online presence, and has a proven track record of success.

There are many customer service agents who would be happy to address any of your concerns, and we understand from the complaint that the customer felt as though they had trouble communicating with someone. However, according to our notes, this service attempted to contact the customer on numerous occasions, with no response from the customer. Follow up emails were also sent to the customer on 3/3, 3/10, and 12/11.

If the customer has further questions regarding their account, they may contact this company Monday through Friday 7:30-3:30 PST at (800) 890-8940 and speak to one of the account representatives here. Someone would be happy to assist the customer with their questions and concerns.
View full review
Reason of review:
Poor customer service
Francis G Rnm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Irvine, California

Tried to cancell

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They have never really worked as they described they would. Tried to cancel they anted us to pay out the contract. It never really worked They were showing me how it worked...umm that is because I have been using a different company for the last two months.nt do itDo

View full review
Loss:
$9000

Preferred solution: cancel the contract..

Jonathan S Dib

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This company robocalls personL cell phones and say their from Google My Businees Listing.

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They robocall you and that's 1,500 fine, and they call numbers on the do not call list. Do your research.

There one of those seo companies who charge a lot with no results. Most of their clients have been tricked.

Tricking people into thinking their Google. Thats low...

View full review

Preferred solution: Settlement

User's recommendation: Beware robocLlers and scam artist.

Kevin C Wyh
map-marker Irvine, California

Ripoff--Save your money

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EGumball hoodwinked me. Their sales tactics pressure you to sign up immediately, and then their sales rep isn't completely forward with all the details of the contract.

I am a franchisee, so I explained I had to check with corporate to see if their product was allowed. They assured me they worked with other franchises from the same corporation, and that I would have 30 days to opt out, but did not explain that was only if they hadn't setup my account. There is a 3 day opt out clause, but I explained that wasn't enough time for corporate to respond, so I was assured I could do within 30 days.

When I had to cancel because corporate told me too, EGumball did not honor what they said. Claimed they listened to the sales call, which was over an hour and 2 different phone lines, and then only mentioned one part of the conversation--not the one about my concerns with corporate. When I asked to listen to the sales call, they declined.

I ended up paying a buyout clause that saved me a little on the 6 month contract, but was ridiculous high.

Also, during setup and my cancellation, I was told I'd receive a callback & never did. This happened 4 times over a month.

EGumball utilizes questionable sales tactics. Buyer beware.

View full review
Loss:
$360
Cons:
  • Turn nasty once they have your money
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

Merrilyn Lce
map-marker Irvine, California

EGumball threatened me

I have just received a phone call from an employee at egumball.com who said they represent Google. He was rude and unprofessional when I expressed that I didn’t want to talk to him about the product he offered.

His phone number is 1-94*-597-****. I know this is his number because after I hung up on him he called me back and threatened me saying that he would make sure that my business wasn’t on Google and never would be. I take this as a direct threat to the welfare of my business. Since this report must be a minimum of 100 words (which is ridiculous - who ever heard of a minimum number of words for a comment!)...

I'm going to repeat myself again: I have just received a phone call from an employee at egumball.com who said they represent Google. He was rude and unprofessional when I expressed that I didn’t want to talk to him about the product he offered. His phone number is 1-94*-597-****.

I know this is his number because after I hung up on him he called me back and threatened me saying that he would make sure that my business wasn’t on Google and never would be. I take this as a direct threat to the welfare of my business.

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Reason of review:
rude sales rep
Anonymous

Egumball - Customer Care Review

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Egumball has not contacted me other to ask for money. When I told them I cancelled payment the accounting team said they would transfer me to someone to find resolution.

I was on hold for ten minutes and then the phone call dropped. No one has come tasted me since. They at least responded to this, but are again asking me to contact them as I did already many times with no resolve. They know my complaint.

If they want to resolve this they must come up with a plan and contact me. Thank you

Egumball Reply:
Though we understand the customers frustrations, the service has increased the customers rankings on Google to page 1 for all 10 of the customers keywords including boat service and boat repair. During the initial review of the business information, multiple addresses and business names were discovered and the change from Owen Marine Inc. to Owen Marine LLC was discussed. Our progress with increasing the consistency of the business information can be seen with the increase in the customer rankings online.

We ask that the customer contact their Account Executive to further discuss the details of the campaign and address any additional concerns which may have come from the process. Their Account Executive can be reach at 800-890-8940 ext. 5, Monday – Friday 7:30a- 3:30p PST.
View full review
Reason of review:
Poor customer service
Prisca Ujz
map-marker Irvine, California

Damaged my cash flow and then positioned me worse than i had been.

EGUMBALL promised to improve my business and actually tied it to the wrong company information. Many incorrect photos and video completed was unrelated.

When I tried to exit they refused to stop charging my account and forced me to put a stop pay on the charges. They refused to refund my money and further lowered my exposure on exit causing even more damages. Corrupt people! They blamed Google for everything that was done incorrect and refused to be accountable for their mistakes.

The charges were not refunded and they left my customers very confused. I have lost a fortune with this engagement and wish to advise all to beware of Egumball.

Egumball Reply:
Though we understand the customers frustrations, the service has increased the customers rankings on Google to page 1 for all 10 of the customers keywords including boat service and boat repair. During the initial review of the business information, multiple addresses and business names were discovered and the change from Owen Marine Inc. to Owen Marine LLC was discussed. Our progress with increasing the consistency of the business information can be seen with the increase in the customer rankings online.

We ask that the customer contact their Account Executive to further discuss the details of the campaign and address any additional concerns which may have come from the process. Their Account Executive can be reach at 800-890-8940 ext. 5, Monday – Friday 7:30a- 3:30p PST.
View full review
Cons:
  • Lied to get into my checking account
Reason of review:
Not as described/ advertised
Loss:
$100000
Preferred solution:

Let the company propose a solution

Anonymous

EGumball Phone Harassment

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i typically get 4-5 calls a day from the chiclets in this company, sometimes twice within 5 minutes. They spoof local phone numbers and waste my time with services that I don't need.

They do not respect the do not call list at all. Every once and a while i engage someone before I realize it's egumball and they get argumentative. eGumball.com sales reps are grossly unprepared. They should be call e doofballs My websites dominate organic listings in my space.

They have nothing to offer that I cant do myself.

I wish these people would just leave me alone. Im already going to report them to my states attorney general.

View full review
Cons:
  • Dont respect do not call list
  • Reps are argumentative when i try to get them off the phone
  • Reps keep hararssing me on the phone all day every weekday
Reason of review:
I'm tired of being harassed by these people

Preferred solution: Leave me alone or I'm going to report you to my States Attorney General

1 comment
Guest

This company has called over 10 times today from different numbers. They have called several times a day for years.

I reported them to the FCC today. Just done!

Czarina Bht
map-marker Brevard, North Carolina

Egumball Internet Marketing Service Review from Brevard, North Carolina

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This company IS A COMPLETE SCAM! I have turned them into the better business bureau and am fighting them to get a refund!

Search them in better business bureau and see how many complaints they have that say they take your money and provide no service! We hired them to update our business address on websites when we moved. That's all we asked and expected. They did not update our change of address on a single site!

I did any changes myself. Then after 4 months of us waiting for them to update the addresses I requested a refund. They then tell me it takes 6 months to update any address change. They then claimed to have increased our marketing by moving us up in searches.

We never asked for this or expected it. Our company web page tracks sales clicks and where they come from. We did not receive a single click from anything they claimed to have done. Furthermore, after requesting our money back they continue to send what must be fake data trying to prove they did work.

The data they sent had the OLD company address in it. Nothing about our address change that we hired them for!! And they won't stop sending this ***!!!

It is now my mission to alert everyone about this fraudulent company. I will post this on every review site and social media I can find!!!!!

View full review
Reason of review:
Not as described/ advertised
Anonymous
map-marker Zurich, Zurich

Stressful sales pitch

I received a call to update the Google Maps address for my business. Supposedly, Google has something wrong listed and that's why they called me.

However, I get many of these calls, and usually these wind up with an transfer to a sales person who wants to talk about advertising/SEO or similar service. This was the case here as well. After being transferred to eGumball's sales agent, I was surprised and frustrated that he wouldn't let me talk. Every time I tried to tell him about my past experiences with other products/companies and what I wanted going forward, he talked over me.

Even when I was trying to tell him his products sounded great, the pricing was competitive and that I was interested... he talked over me and didn't really hear a word I said. I asked him nicely to stop doing so and to let me talk. 'Who do you think you are', he asked.

'A potential valued customer', I replied. He didn't seem to think that should mean much. Very disappointing. I was seriously interested in being a customer but don't think I want to do business with this company anymore.

They may actually be a terrific company, but one bad sales guy pissed me off so much I wrote this review!

Egumball Reply:
We understand the customer’s frustrations and hope to address their concerns. This company is an online marketing company that takes pride in hiring and training only the best sales team. It is our assumption that each member of the team presents an accurate description of our company to the customer, and explains what we can offer them with our services.

However, it is also our intention as a company to fully listen to and appreciate each customer’s concerns. If the customer felt as though they were talked over, this was not the intention of the company. It is our hope that the customer receives only the best information about our product, so they can move forward with a decision.

We hope the customer contacts us at (800) 890-8940 Monday-Friday 7:30-3:30 PST in order to discuss this matter further. We would love to discuss our services with the customer and address how to move forward.
View full review
Reason of review:
Poor customer service
Dalary Tua

THESE PEOPLE ARE LIARS

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DON'T believe a word of it..DO NOT WASTE YOUR TIME AND MONEY. I sent proof of my emails to this company.

They can see proof that nothing was done from my account. YOU KNOW WHAT...GO TO YEXT.COM THEY WILL DO MORE FOR YOUR BUSINESS THEN EGUMBALL EVER WILL. THIS IS A FRAUDULENT COMPANY. PEOPLE ARE NOT COMPLAINING ABOUT THEM FOR NOW REASON...THIS COMPANY WILL GET YOUR CREDIT CARD INFORMATION THEN MAKE IT DIFFICULT TO CANCEL THE ACCOUNT.

ANY GREAT COMPANY DOES NOT DO THAT. IF YOU CALL TO HAVE SOMETHING REMOVED THEY JUST REMOVE IT. THEY DON'T HAVE YOU RUNNING THROUGH HOOPS.. I WORK HARD FOR MY MONEY AND WHEN I SPEND IT I NEED THE SERVICE TO WORK.

ONLY COMPANIES THAT KNOW THEY ARE DOING WRONG BY PEOPLE DO THINGS LIKE THAT. TRUST ME

Egumball Reply:
It is unfortunate to hear that the customer is upset and has had problems with their account. This customer cancelled with this service on 3/24/2015. They are currently ranking for these Keywords: Makeup Artist, Eyebrow Waxing, Eyelash Extensions, Eyebrow Extensions, and Eyebrows in the Decatur, GA area. Screenshots have been provided previously, but can be provided again to the customer if necessary. There has been progress on this account, and the customer has improved their online presence tremendously, even though they cancelled their services several months ago.

If the customer reads our Terms and Conditions, which are listed on our website, http://www.egumball.com/terms.html, they will know and understand our cancellation policy, as well as our refund policy. It is a requirement that every customer agree to these Terms and Conditions prior to signing a contract with this service. Refunds are not granted after the rescission rate expires, which is three days after initially signing the contract.

If the customer has any further questions regarding their account, or the company’s cancellation policy, they may contact us at (800) 890-8940 Monday-Friday 7:30-3:30 PST and speak to one of our customer service representatives or managers.
View full review
Pros:
  • Promises
  • Sales pitch
Cons:
  • No real way to cancel
  • Locks you into a service that they know they are not providing
  • Drafting money out of your account
Reason of review:
Not as described/ advertised
Loss:
$600
Preferred solution:

Full refund

1 comment
Guest

Pursuant to Pissed Consumer subpoena policy: Please take notice that eGumball, Inc. (“eGumball”) has initiated an action in the Superior Court of California, County of Orange, case number 30-2015-****3142-CU-DF-CJC, due to allegedly false statements posted on Pissed Consumer and other websites regarding eGumball.

eGumball has served a subpoena on Opinion Corp., the company that owns and operates this website, for information pertaining to the author of this review. The subpoena was domesticated in Nevada, Opinion Corp.’s state of incorporation, in the District Court of Clark County, State of Nevada, Case Number A-15-72****-C.

You may have a right to file and serve a response to the subpoena anonymously. If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before December 15, 2015, by emailing Lanza & Smith’s attorneys at info@***.com, or by facsimile to (949) 221-****.

Sarahelizabeth Egx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

Resolved: NO RESULTS - Buyer Beware

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Updated by user Jul 01, 2015

This customer is still a bit frustrated: On 06/29/2015 we were informed of a #7 ranking for the key words property management companies. Our contract began 11/2014.

We would like to say thank you for your efforts, it's great progress! This service seems, in its response, stress “five separate addresses online”. ..Had this customer been told or informed that having “separate” addresses or, to that point, any inaccuracy, would slow the pace of the entire project, this customer may have made a different decision. Further, the use of an alternate marketing company was disclosed at contract onset.

This customer was assured it was irrelevant as this service was Google specific and the other marketing company employed did not compete. The service mentions Copperstate and Moon Valley Corporate Center.? Again to our point- why is this now being discovered, why didn't we know that this is conceivably an issue. It is our strong belief that communication and transparency would have gone a long way to quell the past few months of this customer's frustration.

To reiterate, as a service contacting customers in an unsolicited manner, hurdles and setbacks should be clearly spelled out and communicated.

Having said that, we have committed to the contract and believe that with enhanced communication and the evident commitment on the part of the egumball staff it will work out. We are convinced that egumball will work tirelessly for Ashford and appreciate their efforts to date and beyond.

Original review Jun 25, 2015

Terrible company .. Bait and Switch comes to mind.

I was told my company would appear on the first page of Google as well as be evident in the map that comes up on the first page when entering a search criteria of "property management" or "property manager" Its been 8 + month's and not only does my company NOT appear on the first page I am not even sure if it comes up on any Google search. The analytic's that Maria keeps sending mean nothing to me and do not reflect, in my opinion, any work that Egumball has supposedly done. I am being told (only when I ask, otherwise I am NEVER contacted) that "we are working on it" 8 MONTHS? In 8 month's you can't fix a few phone numbers that you [egumball] say are incorrect.

8 month's of me paying 179$ per month! Just today this is what Maria wrote : "We can list your other active numbers in directories as long as your main line is listed as the primary contact number for each listing." Are you kidding 8 month's later and she is just thinking about maybe doing this??? Why wasn't this done right at start up? What is the delay?

I'm simply dumbfounded.

Egumball Reply:
This service understands the customer’s frustrations, and is working to resolve these concerns through on-going phone calls and further communications. The customer was informed on 6/29/15 that they are ranking for the keyword Property Management, and the customer was pleased with this result. Initially, the customer signed up with another marketing company, and submitted their business address to them prior to signing a contract with this service. Upon further inquiry, this service has discovered that there are five separate addresses online for this customer, which have affected the overall trust score of their listing, and is taking time for this service to correct.

The customer has also been listing the Copper State Lending Building as their business address, but this service has discovered that the customer is actually located in the Moon Valley Corporate Center. Google notices discrepancies such as this, which affect the customer’s ranking and trust score. Finally, this service has discovered that the customer has stated they are in two different suites, one of which is owned by another business. Google fact-checks this information and notices these types of errors, which further hurts the customer’s ranking and trust score.

The customer service team is working to fix these discrepancies and resolve the concerns of the customer. This service is pleased that open communication is happening with the customer, and that the concerns are being addressed. If the customer has any further concerns regarding their account, they may contact this service at (800) 890-8940 Monday-Friday 7:30-3:30 PST.
View full review
Cons:
  • No results
Reason of review:
NO Results Bait and Switch
Loss:
$1500
Preferred solution:

Deliver product or service ordered

2 comments
Guest

Pursuant to Pissed Consumer subpoena policy: Please take notice that eGumball, Inc. (“eGumball”) has initiated an action in the Superior Court of California, County of Orange, case number 30-2015-****3142-CU-DF-CJC, due to allegedly false statements posted on Pissed Consumer and other websites regarding eGumball.

eGumballhas served a subpoena on Opinion Corp., the company that owns and operates this website, for information pertaining to the author of this review. The subpoena was domesticated in Nevada, Opinion Corp.’s state of incorporation, in the District Court of Clark County, State of Nevada, Case Number A-15-72****-C.

You may have a right to file and serve a response to the subpoena anonymously. If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or beforeDecember 15, 2015, by emailing Lanza & Smith’s attorneys at info@***.com, or by facsimile to (949) 221-****.

Guest

There seems to be a lot of pro and *** about this company. I went to check them out on yelp, but there aren't any reviews posted? http://www.yelp.com/biz/egumball-irvine-3

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Sarahelizabeth Egx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

Total Scam - Don't use EGUMBALL

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I recently wrote a review indicating what a scam this company is. Of course, they contacted me begging me to remove the review and vowing to step it up and address my issues with the fact that they do nothing and that the company is a bait and switch scam.

They say that they will optimize SEO for your company's web presence with google and google +. I revised my review and truly HAVEN'T HEARD FROM THEM SINCE despite my repeated attempts to contact them Just do yourself a favor and PASS when their unsolicited call comes SAVE your money!

Egumball Reply:
This service is currently working with the customer to resolve their concerns and answer any questions they may have. As the customer knows, there are two different suite numbers that their business is listed under online. This has negatively affected the overall trust score of their listing, and is taking time for this service to correct. However, this service is working daily on continuing to clean up citations to improve the customer’s ranking. This is a slow process, and this service understands the customer’s frustrations, but is working daily to improve the account.

The customer has also received phone calls from competitors and has been told false or misleading information regarding their business listing. The customer was misinformed by competitors who said that the customer’s website is not mobile friendly, that their Google+ page is not verified and will be removed, and that their address is displayed incorrectly. This is not correct, but has caused the customer to be justifiably concerned and worried about their account. Each of these issues is being addressed currently with the client, and the customer has been reassured that using this service will continue to increase the consistency of their business information online. Also, this service has informed the customer that their account, is in fact, improving and making progress.

This service will continue to correspond with the customer and will provide any necessary information to them. This service would appreciate more time to speak with the customer directly, and hopes communication between them is strengthened. It is this service’s hopes that these differences can be fully resolved. The customer may continue to contact this service regarding their account at (800) 890-8940 Monday-Friday 7:30-3:30 PST.
View full review
Cons:
  • No results
  • No customer sevice
Reason of review:
Poor customer service
Loss:
$1780
Preferred solution:

Full refund

1 comment
Guest

Pursuant to Pissed Consumer subpoena policy: Please take notice that eGumball, Inc. (“eGumball”) has initiated an action in the Superior Court of California, County of Orange, case number 30-2015-****3142-CU-DF-CJC, due to allegedly false statements posted on Pissed Consumer and other websites regarding eGumball.

eGumballhas served a subpoena on Opinion Corp., the company that owns and operates this website, for information pertaining to the author of this review. The subpoena was domesticated in Nevada, Opinion Corp.’s state of incorporation, in the District Court of Clark County, State of Nevada, Case Number A-15-72****-C.

You may have a right to file and serve a response to the subpoena anonymously. If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or beforeDecember 15, 2015, by emailing Lanza & Smith’s attorneys at info@***.com, or by facsimile to (949) 221-****.

Dalary Tua
map-marker Lithonia, Georgia

Egumball Seo Service Review from Lithonia, Georgia

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THIS COMPANY IS A BIG SCAM...EGUMBAL DOESNT DELIVER WHAT THEY PROMISE...WITHIN 4 MONTHS OF HAVING THEIR SERVICE I RECEIVED ONLY 46 HITS TO MY WEBSITE...WHEN THEY PROMISED ME THAT THEY WERE LIKE YEXT ON STEROIDS...THEN WHEN YOU CALL NO ONE ANSWERS THE PHONES...WHEN I TREID TO CANCEL THEY HAVE YOU GOING THROUGH *** AND HOT WATER...I DIDNT GET HALF OF THE THINGS THEY PROMISED...IF YOU ARE INTERESTED...DONT SIGN UP WITH THEM...ALL THEY CARE ABOUT IS GETTING YOU TO SIGN UP TO TAKE MONEY OUT OF YOUR ACCOUNT. I AM REPORTING THEM EVERYWHERE...$149 A MONTH FOR *** IS WHAT IT IS...DONT DO IT!!

Egumball Reply:
Although this service has helped many different local businesses rank on Google and other Search Engines, they can never guarantee an exact time or date of ranking for any customer. However, they frequently send customers progress on their campaign, including screenshots of their rankings. If you have any questions about ranking or would like to request updates on your account, please call 1800-890-8940 and they will be happy to help.

It’s unfortunate that this customer has lost trust in this service and there was a communication breakdown after this service tried to work with them. This service appreciates this customer relationship and apologizes for any inconveniences. This service has screenshots to show that successful work has been done on their account and they are willing to work with them directly to resolve the issue. Progress and results had been seen after 3-4 months after the start of the customer’s campaign, and currently they are ranking in Decatur, GA. There is an outside possibility for this customers to see results in Atlanta, however their keywords are so specific, some customers won’t rank in certain areas.

Furthermore, this services has checked all logs for abandoned phone calls and have found none for this customer. If this customer has been calling from a different phone number, other than the one on their account, they would like the customer to notify them as soon as possible. This service also asks that this customer review the screenshots provided and then call their customer service line at 1800-890-8940, so that the issue can be resolved.
View full review
Reason of review:
Not as described/ advertised
1 comment
Guest

Pursuant to Pissed Consumer subpoena policy: Please take notice that eGumball, Inc. (“eGumball”) has initiated an action in the Superior Court of California, County of Orange, case number 30-2015-****3142-CU-DF-CJC, due to allegedly false statements posted on Pissed Consumer and other websites regarding eGumball.

eGumballhas served a subpoena on Opinion Corp., the company that owns and operates this website, for information pertaining to the author of this review. The subpoena was domesticated in Nevada, Opinion Corp.’s state of incorporation, in the District Court of Clark County, State of Nevada, Case Number A-15-72****-C.

You may have a right to file and serve a response to the subpoena anonymously. If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or beforeDecember 15, 2015, by emailing Lanza & Smith’s attorneys at info@***.com, or by facsimile to (949) 221-****.

Anonymous

An out and out SCAM.

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These folks call our office quite literally 5-10 times a day. Their robo-dialer is at best misleading, making it sound like they are a partner with Google, when, fact, they are a third party company calling you to solicit their services. Not only do they spoof a Lafayette Louisiana number when they are in CA, but they are just generally sketchy.

Sick of the repeated calls, today I finally pressed one to speak to an agent. A woman picked up and I asked her if she could identify the company she was calling from. She quite literally said, "*** no," and hung up. Awesome.

Not 10 minutes later, another call from the same robo-dialer. I pressed one again and was transferred to a man who identified himself as Ryan. Ryan asked me, "Do you actually own this business or are you just a receptionist?" Yay! Sexism. Killing it with the first impressions, Ryan. Anyway, after a little back and forth, Ryan said he was calling from eGumball, Inc. I told him his business calls us constantly, all day, every day and it's incredibly frustrating. I told him I'm at the point of complaining to Google, to which Ryan said, "Good luck with that. You'll never get through to anybody at Google." What an awesome thing to say about the service of your "partner"! Ryan continued by telling me that even if I could get through to Google, there's nothing they could do. I confirmed Ryan's name and asked him for an identification number or department- he said he didn't have one. I said, "So, how would someone find you? Are you the only Ryan in the whole company?" He paused and said, "Actually, no Ryans work here" and hung up on me.

Now armed with the name of this awful company, I did some Google research and it looks like I'm far from the only upset person (Google EGumball + scam to see what I mean). Anyway, I got their corporate phone number, called, and asked to speak to someone in authority. The guy who answered the phone, Jose, asked why I was calling. I explained. He said he could take down my complaint. He did and was apologetic, but he said, "You know, that's just like, that's their sales tactic." Lovely.

If I get a single call from this company again, I will be reporting them to the FTC and state Attorney General. What absolutely horrific business practices. I don't know about you, but I have a general policy that I don't do business with folks who lie and misrepresent themselves straight out the gate.

Egumball Reply:
Many of this service’s competitors call their customers and future customers claiming to be this service. If this happens to you, please identify the caller ID number and give this service a call to let them know. They do not want competitors using their name and misleading our customers. In this case, pissedconsumer.com cannot identify the individual who has written the anonymous complaint and although this complaint is outdated, we encourage them to contact this service at 1 (800) 890-8940 to have the issue resolved.

As detailed in this service’s legal section, there are a number of rogue startup companies who illegally use this service’s name, site, content, and Terms and Conditions. They call their existing customers and possible customers, promise they have better services, and then take their money. This service does not support these practices and do what they can to make sure this doesn’t happen to their customers.

There are no ways to contact Google directly - no phone numbers to get through to Google about ranking or any other Google Service. This service cannot claim to be affiliated with Google, nor do they have any contact with Google. This service is a Google AdWords Partner, meaning that they have met all of the qualifications to be an AdWords Partner and sell AdWords services to businesses.

There has been no resolution with this individual because they have chosen to be anonymous. This service takes pride in their respectful and diligent customer service, which is why they have a quality control department that makes sure all employees comply to this service’s standards. If you have a negative customer support or sales experience that, please contact this service as soon as possible.
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Reason of review:
Poor customer service
Preferred solution:

Stop tying up our phone lines with your nonsense.

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Pursuant to Pissed Consumer subpoena policy: Please take notice that eGumball, Inc. (“eGumball”) has initiated an action in the Superior Court of California, County of Orange, case number 30-2015-****3142-CU-DF-CJC, due to allegedly false statements posted on Pissed Consumer and other websites regarding eGumball.

eGumballhas served a subpoena on Opinion Corp., the company that owns and operates this website, for information pertaining to the author of this review. The subpoena was domesticated in Nevada, Opinion Corp.’s state of incorporation, in the District Court of Clark County, State of Nevada, Case Number A-15-72****-C.

You may have a right to file and serve a response to the subpoena anonymously. If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or beforeDecember 15, 2015, by emailing Lanza & Smith’s attorneys at info@***.com, or by facsimile to (949) 221-****.

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